Our Top FAQs

Because we’ve been in the recovery trade our entire lives. Every product we sell has been tested on our own fleet – we only offer equipment that’s proved itself in real recovery work. You’re not buying from a catalogue; you’re buying from people who understand the job.

We combine 40+ years of hands-on industry experience with a focused, professionally curated product range. Our family has been a respected part of the recovery community for decades, and that knowledge is built into every product we stock and every piece of advice we give. We don’t sell anything we wouldn’t use ourselves.

Call us on 01920 449666, email sales@towequip.co.uk, or use the contact form on our Contact page. We’re available Monday to Friday, 9am to 4pm.

Yes, you’re welcome to visit or collect from our depot at 47 Knowl Piece, Hitchin, Hertfordshire, SG4 0TY. Please call ahead so we can make sure someone is available.

Absolutely. If you’re unsure what you need, whether it’s the right WLL rating, the correct strap type, or specialist EV recovery equipment, get in touch and we’ll point you in the right direction.

Our family has been actively involved in the vehicle recovery industry for over 40 years. TowEquip was founded by Jason, who has been working in recovery since he was young, following in his father’s footsteps. That first-hand experience is what shapes our product range and how we support our customers.

Order directly through the website, or get in touch by phone or email if you’d rather speak to someone first.

Yes, call us on 01920 449666 or email sales@towequip.co.uk and we’ll process your order directly.

Yes. Trade accounts are available for fleets, garages, and professional operators. If you’d like to sign-up for a trade account, please call us on 01920 449666.

Yes. If you need something specific that isn’t listed, get in touch and we’ll do our best to source it for you.

All orders dispatched from our Hitchin depot are sent via reliable corporate couriers and require a signature on delivery. If no one is available to sign, the courier will leave a calling card with instructions to rearrange delivery or collect from a local depot. We can’t leave parcels unattended, but you’re welcome to give an alternative delivery address at checkout – a neighbour, family member, or workplace, for example.

Yes. Orders placed before midday Monday to Friday are usually dispatched the same day. Orders placed after 2pm are usually dispatched the next working day.

Yes, though delivery charges apply for Northern Ireland, the Republic of Ireland, the UK Highlands, and UK Islands. Some EU and international destinations can also be arranged on request. If your final delivery cost differs from what’s shown at checkout, we’ll contact you with the best available rate before going ahead.

Yes, collection is available from our depot in Hitchin, Hertfordshire — just call ahead so your order is ready when you arrive.

Our Address: TowEquip, 47 Knowl Piece, Wilbury Way, Hitchin, Hertfordshire, SG4 0TY
Opening Hours: Monday – Friday 9am – 4pm

When you place an order, we’ll provide an estimated dispatch and delivery timeframe based on product availability and the delivery option selected.

Any damage occurring in transit must be reported to Towequip as soon as possible so we can arrange collection and replacement with our courier.

You may return items in their original, resaleable condition within 14 days of receiving your order. A full refund will be issued for the product price; however, carriage charges are non‑refundable.

Returned items must be suitable for resale – this includes being unworn, unmarked, and complete with all tags and packaging. Items supplied in boxes (e.g., safety boots) must be returned with the box intact. We reserve the right to refuse returns that do not meet these conditions.

Under UK consumer law, you have a cooling‑off period during which you may return standard stock items within 30 days of receipt if you are unhappy with your purchase.

This does not apply to items that are custom‑made, specially ordered, or marked with an availability notice indicating they are produced to order.

Unless the item was delivered in error or is defective, you are responsible for the cost of returning goods.

If you receive a damaged or defective item, you must notify Towequip within 24 hours of delivery and return the item within 7 days. A replacement will be issued once the item has been received and inspected.

This policy does not affect your statutory rights.

Towing equipment covers the tools and hardware used to safely tow a vehicle from one location to another, including tow poles, towing straps, trailer boards, wheel skids, and the ancillary hardware needed for a safe and legal tow. TowEquip stocks a focused range of professional-grade towing equipment built for operators who do this work every day.

Recovery equipment is the specialist gear used by tow operators, breakdown recovery professionals, and fleet teams to safely move, lift, secure, and transport vehicles that have broken down, been involved in an accident, or become stuck. It includes everything from recovery straps and winch ropes to snatch blocks, wheel skates, crash wrap, and EV recovery kit.

We stock a focused range of professional towing and recovery equipment across five main areas: Recover, Lift & Tow (including strops, round slings, snatch blocks, wheel skates, crash wrap, tow poles and more), Straps & Ratchets (flat bed assemblies, spec straps, winching and towing assistance, motorcycle straps, ratchets and chockers), Boost/Jump Starts (portable power and NOCO jump starters), and EV/Safety (EV equipment, cones, fire extinguishers, first aid kits and torches).

Yes – get in touch and we’ll help you find the right replacement part or component.

Yes. Create an account, and you’ll earn one point for every £1 you spend. When you hit 1,000 points, you’ll unlock a free piece of equipment – the reward rotates every few months, so there’s always something worth working towards. If you’d like to sign-up for a trade account, please call us on 01920 449666.

Yes. Trade accounts are available for fleets, garages, and professional operators. If you’d like to sign-up for a trade account, please call us on 01920 449666.

Yes, get in touch with your requirements and we’ll work with you to source or configure the right equipment.

Yes. As electric and hybrid vehicles become more common, we’ve developed our range specifically to handle the equipment challenges they present.

EVs and hybrids bring different risks to a recovery job, from battery damage to high-voltage components, and need the right equipment and approach. Our team has a deep understanding of these challenges and can help you find what’s needed.