All items sent from our Ware depot are despatched via Parcelforce, and will require a signature on delivery. Items sent directly from a manufacturer or distributor may use a different carrier service.
If no one is available to sign for the consignment a calling card will normally be left, with details on how to arrange re-delivery or when & where you can collect your consignment. Items cannot be left unattended, but you can nominate a different delivery address from your billing address at the time of ordering, eg. neighbour, family or work address.
Where possible, we despatch orders received before midday Mon-Fri, on the same day. Orders received after 1.30pm will normally be despatched the following working day.
When you place an order, we'll estimate despatch and delivery dates for you based on the availability of your items and the delivery options you choose.
Damage caused 'in transit' must be communicated by the customer to Towequip, Towequip will then make appropriate arrangements with our courier to retrieve and replace goods.
You can return your purchase to us in its original condition within 14 days of the date you received the item and we will issue a full refund for the price you paid for the item. We do not refund the carriage amount.
IMPORTANT - We can only accept items back that are in a condition for re-sale. This includes but is not limited to; being un-worn, with tags, no scratches or marks etc. The same guidelines apply where-in your item is delivered in a box eg safety boots. We reserve the right to decline returns which do not adhere to our guide lines and/or discretion with no exchange, credit or refund.
In the event of sending you a damaged or defective item, you must advise Towequip immediately and return the item to Towequip within 14 days. Towequip will send out a replacement once the damaged or defective item has been returned.
This returns policy does not affect your statutory rights.
At Towequip we want you to be delighted every time you do business with us. Occasionally though, we know you may want to return items. That's why under our returns policy, if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 30 days of the date you received the item.
This applies to all of our standard stock products. It does not apply to any item that has been purchased or manufactured for a specific customer requirement, this includes, but is not limited to, any item that carries an Availability notice (located on the product information page, between the product title and product price).
Please note that you will be responsible for the costs of returning the items to us unless we delivered the item to you in error, or if the item is damaged or defective.